If you’ve been impacted by the Coronavirus and are having difficulty making payments,
Sixup is here to help you explore your options to reduce or postpone your payments.
We encourage you to reach out to Launch Servicing, the Sixup loan servicer for your account, at (877) 354-2629 or click here for additional contact information.
I heard the federal government announced a temporary interest waiver on March 13, 2020, what does that mean for my Sixup student loan?
The interest waiver announced by the White House is for federally held student loans only. Sixup student loans are private education loans and not federally owned or guaranteed.
What if my campus has closed due to coronavirus? If I cannot complete my term will this affect my student loan?
Please contact your school. Many institutions are making arrangements (such as take-home assignments or online classes) so students can complete the term.
How do I contact my school’s financial aid office if the school is closed?
Check your school’s website for resources and contact information. Your school’s verified social media accounts also may be a good source for the latest information about how to contact your school during this time.
What if I cannot make payments?
Sixup is here to assist our clients during this trying time. Your student loan servicer Launch remains open and able to serve you. You may be able to postpone your payments
My industry/job has been affected by COVID-19 what options are available to me?
You may be eligible for various types of forbearances your loan service Launch offers at this time. We suggest contacting Launch directly to discuss with an agent forbearance and payment reduction options.
How do I request a disaster relief forbearance?
If you are 31+ days past due, we will process this forbearance automatically and postpone your payments until 9/22/20 There is no action needed from you. However, if you are current and have been impacted by COVID-19 and are unable to make full payments please contact Launch, the Sixup loan servicer, to be considered for our Disaster Relief Forbearance. Contact Launch at (877) 354-2629.
Will this forbearance count against my voluntary forbearance time?
Can I make payments during my forbearance?
Yes. We encourage you to make payments whenever possible.
How will the forbearance be reported to credit bureaus?
Sixup is not directly responsible for reporting on student loans to any credit bureaus.
All loans in an active forbearance will be reported with a status of in deferments.
We recommend that you contact the credit bureaus directly regarding any credit reporting issues relating to your student loan.