Covid-19 FAQ

If you’ve been impacted by the coronavirus and are having difficulty making payments, we’re here to help you explore your options to reduce or postpone your payments.
I heard the federal government announced a temporary interest waiver on March 13, 2020, what does that mean for my Sixup student loan?
What if my campus has closed due to coronavirus? If I cannot complete my term will this affect my student loan?
How do I contact my school’s financial aid office if the school is closed?
What if I cannot make payments?
My industry/job has been affected by COVID-19 what options are available to me?
How do I request a disaster relief forbearance?
Will this forbearance count against my voluntary forbearance time?
Can I make payments during my forbearance?
How will the forbearance be reported to credit bureaus?